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Repeat Prescriptions

Please order repeat prescriptions at least TWO working days in advance. We make every effort to ensure medications are available within two working days but occasionally, we can experience either a delay in supply from our wholesaler or a manufacturing problem. At busy times such as Bank Holidays and holiday periods, it is always advisable to give extra notice.

Collection of repeat prescriptions after 11.00am daily please

We would politely ask that you pick up your repeat prescriptions after 11.00am any day.
Reception is at its busiest time between 8.00am and 10.00am and this would help the pressure on the receptionists.

If you are seeing a doctor or nurse, then of course you may collect before 11.00am to save another trip.

Remember - You can collect your prescriptions up until 6.00pm (except Thursday, when we close at 1pm).

Telephone orders taken ONLY between 9.00am and 1.00pm.

You can also order online via the link at the top of this page. Please ask at reception for details of how to register for this service.

You can order your repeat prescription by fax (01538 308653) or by email to: waterhouses.prescriptions@nhs.net

All patients on regular medications are asked to see a doctor or nurse for review at regular intervals.

Dispensary

We dispense medicines to all patients on our list who live further than one mile from a Pharmacy.

Please note: following 1st April budget, prescription charges are now £9.00 per item.

If you are not entitled to free prescriptions and you need more than 4 prescription items in 3 months or 14 in 12 months you can save money by buying a pre-payment certificate. Ask at reception or dispensary for form FP95 to apply.

If you are entitled to free prescriptions, please make sure you have proof of your exemption on collection.

You may be asked to pay if you do not have proof with you; a receipt will be given so that you can claim a refund.

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